Copyright

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Information about Copyright for staff and students.

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Research Repository

The Research Repository is an open access digital collection of research created by Murdoch University staff and students.

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Client Satisfaction Survey

In late 2010 Murdoch University Library conducted a Client Satisfaction Survey. Here are some of the detailed findings. The summary report is also available (PDF; 502KB).

You told us what is important to you.

These are the top ten importance factors in priority order:

  1. Library staff provide accurate answers to my enquires
  2. Library staff are approachable and helpful
  3. Online resources meet my learning and research needs
  4. Library staff treat me fairly and without discrimination
  5. Library staff are readily available to assist me
  6. When I am away from campus I can access the Library resources I need
  7. The library catalogue is easy to use
  8. Information resources located in the Library meet my learning and research needs
  9. The items I’m looking for on the library shelves are usually there
  10. I can find a quiet place in the library to study when I need to

You told us in what areas we are doing well.

These are the top ten performance factors in priority order.

  1. Library staff treat me fairly and without discrimination
  2. Library staff are approachable and helpful
  3. Library staff provide accurate answers to my enquires
  4. Library staff are readily available to assist me
  5. Self service meets my needs
  6. Face to face enquiry services meet my needs
  7. Books and articles I have requested from other libraries and campuses are delivered promptly
  8. Opening hours meet my needs
  9. When I am away from campus I can access the Library resources I need
  10. The library catalogue is easy to use

Of these top ten factors in which we are doing well, six are really important to you. These are highlighted.

You told us how we can improve.

  1. You would like a computer available when you need one.
  2. You would like to find the items you are looking for.
  3. You’d like a quiet place to study.
  4. You would like more laptop facilities.

This is what we have initiated to address your feedback.

  1. We have changed access to the four public PCs to one hour per session so that as many as possible have access.
  2. We are implementing a system to advise you where available PCs are located.
  3. We have improved shelving and signage to make sure items are in the correct place and easy to find.
  4. We have moved additional study carrels to the quiet zones in the Library.
  5. We have installed extra powerpoints and bench space for laptops at South Street, and there are additional spaces at Rockingham and Peel campus Libraries for laptops.

Additional issue at the Peel Campus Library:

Wireless access at the Peel Campus Library was identified as a significant issue and we are investigating ways to address this feedback.